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General

  • I do not want any promotional messages from RummyCircle. What is the procedure to unsubscribe? Down Arrow


    If you are a registered RummyCircle player please follow the steps below to unsubscribe. 

    To do so,
    1) log in to your account
    2) Go to My Account Section
    3) Click on the Preferences tab on the left.

    You can change your preferences for these categories or subscribe/unsubscribe to emails from any of these categories by checking/unchecking the relevant box.

    Additionally, you can also unsubscribe to our other promotional emails by clicking on the link that appears at the bottom of every promotional email we send.

    For any further assistance, please don't hesitate to reach out to us via the 'Email us' button located at the bottom of the page. We're always here to help!

  • What is the turnaround time of the customer support team? Down Arrow

    Our Customer Service team would be responding within 4 to 6 hours to all the queries raised by the players.

  • ​​​​Where do I find my recent transactions? Down Arrow

    You can check your recent transactions in the 'View Transactions' tab.

    To access this tab, click on the 'Hamburger' sign, and then click on 'My Transactions' and then select 'View transactions.' 

    From there, you can categorize the transactions into deposits and withdrawals, Game Transactions, bonuses, Cash offers, and cashback.

    You will be able to only view the last 20 transactions. ​

    For any further assistance, please don't hesitate to reach out to us via the 'Email us' button located at the bottom of the page. We're always here to help!

  • Why cant I open another account? Down Arrow

    Your registration on the Portal is restricted to a single user account which will be used by you to avail of the Services provided on the Portal. You are prohibited from creating or using multiple user IDs for registering on the Portal.

  • Every time I join multiple games my applications gets stuck, what is the reason? Down Arrow

    Kindly note that when playing multiplayer games online, the Internet connection quality should surpass that used for regular activities such as browsing and emailing. Even a slight decline in connection quality can significantly impact your RummyCircle experience.

    If you encounter any issues with a degraded playing experience, we suggest attempting to play again after 15 to 20 minutes for improved connectivity.

  • I do not want any promotional messages from RummyCircle. What is the procedure to unsubscribe? Down Arrow


    If you are a registered RummyCircle player please follow the steps below to unsubscribe. 

    To do so,
    1) log in to your account
    2) Go to My Account Section
    3) Click on the Preferences tab on the left.

    You can change your preferences for these categories or subscribe/unsubscribe to emails from any of these categories by checking/unchecking the relevant box.

    Additionally, you can also unsubscribe to our other promotional emails by clicking on the link that appears at the bottom of every promotional email we send.

    For any further assistance, please don't hesitate to reach out to us via the 'Email us' button located at the bottom of the page. We're always here to help!

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