Chat With Us


Responsible Game Play

  • What is Self-Exclusion? Down Arrow

    With Self-Exclusion, players can temporarily restrict themselves from online gaming.


    • During your Self-Exclusion period, you will not be able to add cash, play games, or log in to both RummyCircle & My11Circle.
    • Once confirmed, the request for ‘Self-Exclusion’ is irreversible.
  • What about my account balance if I opt for Self-Exclusion? Down Arrow

    You can rest assured that your account balance will remain intact until the Self–Exclusion period ends.

  • What are the different durations for which I can exclude myself from gaming? Down Arrow

    There are different self-exclusion periods. You can opt for any of the below-mentioned durations.

    • 72 Hours
    • 1 Week
    • 3 Weeks 
    • 1 Month
    • 3 Months
    • 6 Months

    Note: Once you confirm your Self-Exclusion duration, you won’t be able to log in to your RummyCircle account until the set duration is concluded.

  • How do I exclude myself from Gaming? Down Arrow

    In order to opt for Self- exclusion, please follow the steps mentioned below.

    In order to opt for Self- exclusion, please follow the steps mentioned below.

    Step 1 - Log in to your RummyCircle account and tap on the menu option

    Step 2 – Select ‘Responsible play'

    Step 3 - Select the desired duration from the ‘Restrict me’ option.

    Step 4 – Click on Submit

    Step 5 – You will receive an OTP on your registered contact number.

    Step 6 – Enter OTP on the pop-up box and click on ‘Verify’


  • How can I keep my RummyCircle account safe? Down Arrow

    To keep your RummyCircle account safe, use a strong password, avoid sharing credentials, be cautious of phishing attempts, log out after use, and keep your software updated. Regularly monitor your account activity and report any suspicious behavior to customer support.

  • I am unable to understand the feature of "Account Deletion" Down Arrow

    Please follow the below steps to close and delete the data from your account. This feature would close your account and initiate the process of deleting your personal and account related information. 

    For Desktop/Mobile Browser- Go to My Account -> Other Details -> Account deletion.

    For Android/ iOS - Click on the Hamburger Menu -> My Account -> Other Details -> Account deletion Note: If you wish to reopen your account, please don't hesitate to contact us via the 'Email us' button located at the bottom of the page. Kindly do so within 45 days of initiating the account deletion process.

    Note: Once you raise the request for deletion of any of your personal data/information, we may not be able to serve you further and thereby any reward(s)/ benefit(s) accrued so far to you or due for accrual in future will immediately lapse including the entry fee, if any paid in advance for any future tournament/contest/game,etc. Any withdrawable balance lying in your account and your deposit wallet shall be refunded to your registered Bank Account/UPI ID after completion of requisite checks and deletion of data process within a period of 10 working days from the date of data deletion request raised by you/ acknowledgement of your data deletion request. Kindly note that this process is not reversible and once the request for data deletion is successfully initiated, you will be logged out of your account and will not be able to access the Platform with immediate effect.

See all 7 articles

Looking for more help?

Haven't found what you're looking for Down Arrow
Call Us
Phone Icon Call us on +91 7738188831
Contact Grievance Officer