Deposits

• I added cash but the amount was not credited to my RummyCircle account.

  Your deposits are usually credited to your RummyCircle account instantly. However, in some rare cases, there might be a delay of up to 24 hours due to your bank's processing time.
  
  If any amount has been debited but not credited to your RummyCircle account, it will be refunded to your original mode of payment. Please verify your bank account statement to confirm this.
  
  If you encounter any issues, please contact your bank for further assistance. You may visit the bank branch and fill out a chargeback form to initiate an investigation for the failed transaction. The timeframe for this investigation will follow the bank's standard procedures.
• I added cash 7 working days ago and the amount was debited but not credited to my RummyCircle account.

  Any amount (if debited) should be refunded to your original mode of payment. Please check your bank a/c statement for confirmation.

  The procedure to claim the amount would be to visit your bank and fill out the chargeback form which would initiate an investigation into the failed transaction from your bank. The time frame would be as per the bank's procedure.

   
• How to Add Cash?

  To add cash to your RummyCircle account, please follow the steps below:

  Tap on 'Add Cash' > Enter the amount > Select the mode of payment.

  (We accept payment through all major debit cards/ credit cards/ Gpay/ Phonepay/ UPI/ wallets /online banking portals)

  Note: The minimum amount that you can deposit is Rs. 25.

  

   

   
• I have added cash and I am not able to withdraw it, why?

  The balance available for withdrawal differs from the deposited balance. You can only withdraw the amount that you have won from playing cash games, and not the initial deposited balance. 

• I am unable to add cash using my Debit or credit card?

  If you are experiencing difficulties adding cash to your account, there can be several reasons for this issue. We suggest checking and verifying the following details:

  • Ensure that your date of birth indicates that you are 18 years old or above.
  • Make sure you are playing from a permitted state where online cash transactions are allowed.
  • Verify that your email address is properly verified.

  If you have confirmed that you meet all the above criteria and are still unable to add cash, we recommend trying alternative payment options. RummyCircle offers various methods to add cash, including Credit Cards, Debit Cards, eWallets, and Netbanking. The payment gateway is encrypted, ensuring that all transactions are secure and protected.

• I raised a chargeback however I did not receive my amount back, what do I do now?

  The chargeback process timelines depend on the bank that you have raised a chargeback with. We request you to check with your respective bank on the progress of your chargeback.

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