Relax, we're here for you. There might be a delay & can take upto 72 working hrs for the amount to get credited to your verified bank account.
The withdrawal status is changed to 'Request placed with bank'. when we have actually processed your withdrawal from our side. The only reason you have not yet received it is due to either your bank conducting some maintenance or having a downtime at the time the withdrawal was initiated.
In such instances, we try to process the withdrawals periodically. If your bank verifies the transaction, the requested amount will be deposited into your bank account. However, if the transaction fails, the amount will be reversed and returned to your RummyCircle account.
The final status of the withdrawal is known only post T (Requested date) +72 working hours (Excluding weekends and bank holidays).
You don't need to worry - if the withdrawal is reversed, the amount will be credited back to your RummyCircle account.
A withdrawal in the 'Requested' state usually goes through manual verification and gets processed manually. This may take up to 6 hours for Platinum Elite and Platinum club members and 24 to 48 hours for Bronze to Diamond club members after the request is placed.
Note: Please do not cancel the withdrawal request during the review period to avoid an extension of the processing time.
If the withdrawal process has been completed, we can only cancel the withdrawal if it gets rejected by your bank. We may need to wait for up to 72 hours to receive the final update on the status. If the withdrawal is successful and acknowledged by the bank, any further action would need to be taken up directly with your bank.
We strongly recommend updating your new bank account details as a priority to ensure that your future withdrawals are not affected. This step will help to facilitate smoother transactions going forward.
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