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  • I made a withdrawal request, however, the amount I received was lower than the amount I requested. - TDS Related Down Arrow

    Starting April 1st, 2023, the Indian Government has put new tax laws in place for online gaming apps. These platforms are now required to deduct tax at source (“TDS”) from a player's winnings when they withdraw their money or at the end of the financial year. The tax is 30% of the net winnings, which is the difference between all the money won and the entry fee paid by the player.

    To check your past withdrawal requests click here.

  • I made a withdrawal request but didn't receive the amount in my bank account Down Arrow

    Relax, we're here for you. There might be a delay & can take upto 72 working hrs for the amount to get credited to your verified bank account.

    To check your past withdrawal requests click here

  • What are the Withdrawal T&C? Down Arrow
    • Mobile Number Verification is mandatory for availing of Instant Withdrawals. This can be done in the Profile section under 'My Account'.
    • Some withdrawal requests may be flagged for manual review. In these scenarios, you will receive the withdrawn amount credited within 3 working days if all checks are passed. During the review period, your withdrawal will show the status as 'Request Undergoing Checks'.
    • IMPS transfers are not accepted at some Cooperative Banks. In such cases, withdrawals will be processed within 3 Bank Working days.
    • IMPS transactions sometimes fail if the receiving bank is conducting maintenance or having downtime when the transaction is initiated. If this happens, the withdrawal may go through later or may get reversed.
      If your withdrawal shows the status as 'Request Placed with Bank' but you haven't received the credit, then this is the case. The final status of the transaction is only known after 72 hours. You don't need to worry - if the transaction is reversed, the funds will be credited back to your RummyCircle account. Downtime periods vary from bank to bank.
  • What are Deposit and Withdrawable Accounts and how is the balance in each account calculated? Down Arrow

    If you are a cash player on RummyCircle, your cash account balance is divided into three Accounts - Deposit Account, Withdrawable Accounts, and Promo cash wallet.

    A) Deposit Balance: The amount that you add to RummyCircle, is reflected here. 28% GST would be applicable on this balance.

    B) Withdrawable Balance: The amount that you win on RummyCircle (cash winnings), is added here. GST is not applicable to this amount.

    C) Promo Cash: The amount you get due to all cash offers is added here. It includes all the  Cashback, Instant Cash, Bonus & Reward Points converted to cash. 

  • Are there any restrictions on placing withdrawals? Down Arrow

    You can place unlimited withdrawals in a day. However, there are certain restrictions on the amount per transaction. Please log in and refer to the withdrawal page for more details.

    • Withdrawals will not be processed to bank accounts based in the states of Assam, Odisha, Telangana, Andhra Pradesh, Nagaland and Sikkim.
    • Withdrawals will only be processed if valid identity & address proofs in the name of the player who created the account have been submitted.
  • How do I provide the UPI ID details for withdrawal? Down Arrow
    • When you place a withdrawal request, you will see an option to provide your UPI ID. Please ensure that the UPI ID is correct. RummyCircle will not be responsible if you provide incorrect details. Examples of UPI ID: roha78.verma@oksbi, shekhar8739@ibl, 9876543210@ybl
    • You can change your UPI ID on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
    • If you want to update your UPI ID on RummyCircle, delete the existing UPI ID and then add a new one.
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Special Instant Withdrawals

  • Do Special Instant withdrawals have an expiration date? Down Arrow

    Yes, every Special Instant Withdrawal comes with an expiration date. To know the expiry date please refer to your withdrawal page and click on the (i) icon. You can also view any Special Instant Withdrawal expiring within the last 7 days shown in the same space at the end of the list. 

    Please note that the Special Instant Withdrawal which is about to expire will be used first.

  • Is there a limit on how much I can withdraw via Special Instant Withdrawal? Down Arrow

    The same maximum limit which is applicable on your regular withdrawals would apply on Special Instant Withdrawals too. 

  • I want to use my daily/Weekly/Monthly withdrawal first and save my Special Instant withdrawals? Down Arrow

    Special instant withdrawals will be used first once available (regardless of any other type of withdrawal available for you). Once special instant withdrawals are used, only then your regularly available withdrawals will be used. 

    Example: If you have:

    Special Instant Withdrawal: 1

    Daily Instant Withdrawal: 1

    then Special Instant Withdrawal will be used first

    Similarly, if you have:

    Special Instant Withdrawal: 1

    Daily Instant Withdrawal: 0

    then also Special Instant Withdrawal will be used first.

  • How can I earn special withdrawals? Down Arrow

    There would be multiple opportunities across cash games / challenges / tournaments etc where you can earn Special Instant Withdrawals. This would be clearly communicated on the application. Keep an eye out for  these offers! 

    Please note that you can check the special instant withdrawals earned at any time under the Special Withdrawals section on the withdrawal page.

  • What are special withdrawals? Down Arrow

    Special Instant Withdrawals are extra free instant withdrawals over & above your daily/weekly/monthly free instant withdrawals. You can view special instant withdrawals earned in a new section “Special Instant Withdrawals” introduced on the withdrawal page.

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