My withdrawal status reflects as 'Request Placed with Bank'.

The withdrawal status is changed to 'Request placed with bank'. when we have actually processed your withdrawal from our side. The only reason you have not yet received it is due to either your bank conducting some maintenance or having a downtime at the time the withdrawal was initiated.

In such instances, we try to process the withdrawals periodically. If your bank verifies the transaction, the requested amount will be deposited into your bank account. However, if the transaction fails, the amount will be reversed and returned to your RummyCircle account.

The final status of the withdrawal is known only post T (Requested date) +72 working hours (Excluding weekends and bank holidays).

You don't need to worry - if the withdrawal is reversed, the amount will be credited back to your RummyCircle account.

I made a withdrawal request, however, the amount I received was lower than the amount I requested. - TDS Related

Starting April 1st, 2023, the Indian Government has put new tax laws in place for online gaming apps. These platforms are now required to deduct tax at source (“TDS”) from a player's winnings when they withdraw their money or at the end of the financial year. The tax is 30% of the net winnings, which is the difference between all the money won and the entry fee paid by the player.

To check your past withdrawal requests click here.

I made a withdrawal request but didn't receive the amount in my bank account

Relax, we're here for you. There might be a delay & can take upto 72 working hrs for the amount to get credited to your verified bank account.

To check your past withdrawal requests click here

What are the Withdrawal T&C?

Mobile Number Verification is mandatory for availing of Instant Withdrawals. This can be done in the Profile section under 'My Account'.
Some withdrawal requests may be flagged for manual review. In these scenarios, you will receive the withdrawn amount credited within 3 working days if all checks are passed. During the review period, your withdrawal will show the status as 'Request Undergoing Checks'.
IMPS transfers are not accepted at some Cooperative Banks. In such cases, withdrawals will be processed within 3 Bank Working days.
IMPS transactions sometimes fail if the receiving bank is conducting maintenance or having downtime when the transaction is initiated. If this happens, the withdrawal may go through later or may get reversed.
If your withdrawal shows the status as 'Request Placed with Bank' but you haven't received the credit, then this is the case. The final status of the transaction is only known after 72 hours. You don't need to worry - if the transaction is reversed, the funds will be credited back to your RummyCircle account. Downtime periods vary from bank to bank.

What are Deposit and Withdrawable Accounts and how is the balance in each account calculated?

If you are a cash player on RummyCircle, your cash account balance is divided into three Accounts - Deposit Account, Withdrawable Accounts, and Promo cash wallet.

A) Deposit Balance: The amount that you add to RummyCircle, is reflected here. 28% GST would be applicable on this balance.

B) Withdrawable Balance: The amount that you win on RummyCircle (cash winnings), is added here. GST is not applicable to this amount.

C) Promo Cash: The amount you get due to all cash offers is added here. It includes all the Cashback, Instant Cash, Bonus & Reward Points converted to cash.

Are there any restrictions on placing withdrawals?

You can place unlimited withdrawals in a day. However, there are certain restrictions on the amount per transaction. Please log in and refer to the withdrawal page for more details.

Withdrawals will not be processed to bank accounts based in the states of Assam, Telangana, Andhra Pradesh, Nagaland, and Sikkim.
The amount you withdraw may be subject to a minimum withdrawal limit as determined by us from time to time
If you do not have an adequate amount in your user account to pay the processing charge, your withdrawal will not be processed at that time. You may request for a free withdrawal subsequently if you become eligible for the same at such time
The frequency of withdrawals may be subject to certain restrictions as determined by us from time to time. You can understand these restrictions on our Platform while requesting withdrawals

How do I provide the UPI ID details for withdrawal?

When you place a withdrawal request, you will see an option to provide your UPI ID. Please ensure that the UPI ID is correct. RummyCircle will not be responsible if you provide incorrect details. Examples of UPI ID: roha78.verma@oksbi, shekhar8739@ibl, 9876543210@ybl
You can change your UPI ID on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
If you want to update your UPI ID on RummyCircle, delete the existing UPI ID and then add a new one.

How do I provide the Bank Account details for withdrawal?

When you place a withdrawal request for the first time, you will be required to provide your Bank A/c Number & IFSC Code. These details will be auto-filled in your subsequent withdrawal requests. Please ensure these details are correct. RummyCircle will not be responsible if you provide incorrect details.
You can change your Bank A/c Details on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
Your name on the Bank Account should be the same as on the KYC document submitted to RummyCircle during KYC Verification. RummyCircle will not be responsible if the player's bank rejects the withdrawal in case of a name mismatch.

How can I view my Deposit and Withdrawable Account balance?

You can see your Deposit & Withdrawable Account Balance by clicking on the 'RummyCircle App' header section.

Once I submit a withdrawal request, how long will it take for me to get my money?

You have a specified number of instant withdrawals available everyday along with an unlimited number of normal withdrawals. The processing time for a withdrawal is mentioned on the withdrawal page. Please log in to check the withdrawal processing time.

What is the minimum amount I can withdraw?

Rs. 100 is the minimum amount you can withdraw.

Withdrawals