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Withdrawals

  • I made a withdrawal request, however, the amount I received was lower than the amount I requested. - TDS Related Down Arrow

    Starting April 1st, 2023, the Indian Government has put new tax laws in place for online gaming apps. These platforms are now required to deduct tax at source (“TDS”) from a player's winnings when they withdraw their money or at the end of the financial year. The tax is 30% of the net winnings, which is the difference between all the money won and the entry fee paid by the player.

    To check your past withdrawal requests click here.

  • I made a withdrawal request but didn't receive the amount in my bank account Down Arrow

    Relax, we're here for you. There might be a delay & can take upto 72 working hrs for the amount to get credited to your verified bank account.

    To check your past withdrawal requests click here

     
  • What are the Withdrawal T&C? Down Arrow
    • Mobile Number Verification is mandatory for availing of Instant Withdrawals. This can be done in the Profile section under 'My Account'.
    • Some withdrawal requests may be flagged for manual review. In these scenarios, you will receive the withdrawn amount credited within 3 working days if all checks are passed. During the review period, your withdrawal will show the status as 'Request Undergoing Checks'.
    • IMPS transfers are not accepted at some Cooperative Banks. In such cases, withdrawals will be processed within 3 Bank Working days.
    • IMPS transactions sometimes fail if the receiving bank is conducting maintenance or having downtime when the transaction is initiated. If this happens, the withdrawal may go through later or may get reversed.
      If your withdrawal shows the status as 'Request Placed with Bank' but you haven't received the credit, then this is the case. The final status of the transaction is only known after 72 hours. You don't need to worry - if the transaction is reversed, the funds will be credited back to your RummyCircle account. Downtime periods vary from bank to bank.
  • What are Deposit and Withdrawable Accounts and how is the balance in each account calculated? Down Arrow

    If you are a cash player on RummyCircle, your cash account balance is divided into three Accounts - Deposit Account, Withdrawable Accounts, and Promo cash wallet.

    A) Deposit Balance: The amount that you add to RummyCircle, is reflected here. 28% GST would be applicable on this balance.

    B) Withdrawable Balance: The amount that you win on RummyCircle (cash winnings), is added here. GST is not applicable to this amount.

    C) Promo Cash: The amount you get due to all cash offers is added here. It includes all the  Cashback, Instant Cash, Bonus & Reward Points converted to cash. 

  • Are there any restrictions on placing withdrawals? Down Arrow

    You can place unlimited withdrawals in a day. However, there are certain restrictions on the amount per transaction. Please log in and refer to the withdrawal page for more details.

    • Withdrawals will not be processed to bank accounts based in the states of Assam, Odisha, Telangana, Andhra Pradesh, Nagaland and Sikkim.
    • Withdrawals will only be processed if valid identity & address proofs in the name of the player who created the account have been submitted.
  • How do I provide the UPI ID details for withdrawal? Down Arrow
    • When you place a withdrawal request, you will see an option to provide your UPI ID. Please ensure that the UPI ID is correct. RummyCircle will not be responsible if you provide incorrect details. Examples of UPI ID: roha78.verma@oksbi, shekhar8739@ibl, 9876543210@ybl
    • You can change your UPI ID on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
    • If you want to update your UPI ID on RummyCircle, delete the existing UPI ID and then add a new one.
  • How do I provide the Bank Account details for withdrawal? Down Arrow
    • When you place a withdrawal request for the first time, you will be required to provide your Bank A/c Number & IFSC Code. These details will be auto-filled in your subsequent withdrawal requests. Please ensure these details are correct. RummyCircle will not be responsible if you provide incorrect details.
    • You can change your Bank A/c Details on the Withdrawals Page, after verifying your identity by entering the OTP sent to your registered email ID or phone number.
    • Your name on the Bank Account should be the same as on the KYC document submitted to RummyCircle during KYC Verification. RummyCircle will not be responsible if the player's bank rejects the withdrawal in case of a name mismatch.
  • How can I view my Deposit and Withdrawable Account balance? Down Arrow

    You can see your Deposit & Withdrawable Account Balance by clicking on the 'RummyCircle App' header section.

     

  • Once I submit a withdrawal request, how long will it take for me to get my money? Down Arrow

    You have a specified number of instant withdrawals available everyday along with an unlimited number of normal withdrawals. The processing time for a withdrawal is mentioned on the withdrawal page. Please log in to check the withdrawal processing time.

  • What is the maximum amount I can withdraw? Down Arrow

    The maximum amount that can be withdrawn per transaction is defined and you can find the required communication on the main withdrawal page.

  • What is the minimum amount I can withdraw? Down Arrow

    Rs. 100 is the minimum amount you can withdraw.

  • When is the withdrawn amount credited to my bank account? Down Arrow
  • My withdrawal status reflects as 'Request Placed with Bank'. Down Arrow

    The withdrawal status is changed to 'Request placed with bank'. when we have actually processed your withdrawal from our side. The only reason you have not yet received it is due to either your bank conducting some maintenance or having a downtime at the time the withdrawal was initiated.

     

    In such instances, we try to process the withdrawals periodically. If your bank verifies the transaction, the requested amount will be deposited into your bank account. However, if the transaction fails, the amount will be reversed and returned to your RummyCircle account.

     

    The final status of the withdrawal is known only post T (Requested date) +72 working hours (Excluding weekends and bank holidays).

     

    You don't need to worry - if the withdrawal is reversed, the amount will be credited back to your RummyCircle account.

  • My withdrawal is in the 'Request Undergoing Checks' state. Down Arrow

    A withdrawal in the 'Requested' state usually goes through manual verification and gets processed manually. This may take up to 6 hours for Platinum Elite and Platinum club members and 24 to 48 hours for Bronze to Diamond club members after the request is placed.  

    Note: Please do not cancel the withdrawal request during the review period to avoid an extension of the processing time.

  • I am unable to withdraw the amount from my RummyCircle account. Down Arrow

    There could be several reasons for which you might not be able to withdraw. Listed below are the most common scenarios.

    1) Bucketed withdrawal- You can withdraw your amount only from your 'withdrawable balance' and not from your 'deposit balance'. Your 'Deposit balance' consists of all the amount you have deposited but have not yet used to played cash games. Your 'Withdrawable balance' includes all your cash winnings, as well as any deposited amount you have used for playing cash games. Every time you play a cash game, the amount used to play that deal/game is credited to your Withdrawable Account. In a nutshell, you need to play and win in order to be able to withdraw from your RummyCircle account. To know more please click here.

    2) The minimum amount that you can withdraw is Rs 100. The system will not allow you to withdraw if you are trying to withdraw a lesser amount. If you are receiving any other error while withdrawing, please send us a screenshot so that we can check and assist you accordingly.

  • How can I cancel my withdrawal request? Down Arrow

    In order to cancel your withdrawal request, please follow the steps below:

    Go to My Account > Withdraw History > Details > Cancel.

    Once canceled, the amount will instantly be credited to your RummyCircle account. Please be advised that a withdrawal request can only be canceled if the status of the withdrawal is 'Request undergoing checks'

  • What should I do if the withdrawn amount is not credited even after the stipulated time? Down Arrow

    Once your withdrawal is requested, you have a specified number of instant withdrawals available every day, along with an unlimited number of normal withdrawals. The processing time for a withdrawal is mentioned on the withdrawal page. Please log in to check the withdrawal processing time.

    However, once the withdrawal is successfully processed, it may take a maximum of 72 working hours for the funds to be credited or rejected to your bank account.

    If it has been more than 72 working hours since the withdrawal was successful and you still haven't received the funds, we request to send your bank statement in PDF format to support@rummycircle.com to escalate this issue.

    Common reasons for rejection include providing an incorrect account number, an incorrect IFSC code, or a name mismatch.

  • My withdrawal was processed to the wrong bank account number? Can I cancel the withdrawal? Down Arrow

    If the withdrawal process has been completed, we can only cancel the withdrawal if it gets rejected by your bank. We may need to wait for up to 72 hours to receive the final update on the status. If the withdrawal is successful and acknowledged by the bank, any further action would need to be taken up directly with your bank.

    We strongly recommend updating your new bank account details as a priority to ensure that your future withdrawals are not affected. This step will help to facilitate smoother transactions going forward.

  • How do I change my bank account/UPI details? Down Arrow

    If your account is KYC verified, you now have the ability to update your bank information yourself.

    To proceed with changing your bank account details, please follow these steps:

    1. Navigate to the 'My Account' section.

    2. Select 'Withdraw Cash.'

    3. Click on the 'Change' option.

    4. Enter the OTP sent to your registered mobile number.

    5. After OTP verification, input the new bank account details.

    6. Click 'Save' to confirm the changes.

    Please note that you must have a KYC-verified account to modify your bank account details.

    Additionally, ensure that the bank you are updating is not located in any of the restricted states, such as Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana. 

  • What is the minimum amount I can withdraw? Down Arrow

    The minimum amount that you can withdraw from your RummyCircle account is ₹ 100.

  • Are there any restrictions on placing withdrawals? Down Arrow
    • Withdrawals to bank accounts in Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana, are not processed.
    • To proceed with a withdrawal, your account must be PAN, KYC, and Phone verified.
    • Please note that withdrawals can only be made from your withdrawable balance, and not from your deposit balance.
  • What is the maximum amount I can withdraw? Down Arrow

    The maximum amount that can be withdrawn per transaction is defined at a club level and you can find the required communication on the main withdrawal page.

  • How do I withdraw cash? Down Arrow
    • To withdraw cash on RummyCircle, you need to get KYC verified. You can get KYC verified here.
    • Then Withdraw Cash any time by going to the 'My Account' page and clicking on 'Withdraw Cash'.
    • Enter the amount you wish to withdraw.
      Note: You can only withdraw an amount less than or equal to your Withdrawable Account Balance. This will be shown to you on the 'Withdraw Cash' page.

    Please find the below GIF for your reference.

    How_to_withdraw.gif

    Once we process your withdrawal, you will receive an email notification.

    To be eligible for withdrawals, your account must be KYC and PAN verified. To know how you can get your account KYC verified. Click here.

    The minimum amount that you can withdraw is Rs. 100. You can only withdraw from your withdrawable balance and not your deposit balance. To learn more about the withdrawal bucket, please click here.

  • What all bank details are mandatory? IFSC, MICR. What if I dont know my IFSC or MICR? Down Arrow

    The bank details required are as below:

    Bank Account Number
    IFSC Code
    Name

    To find your bank's IFSC/MICR codes, you can get in touch with your Bank directly or refer to their app for the required information.

    mceclip0.png

  • Can someone else's bank account or UPI details be used to withdraw cash? Down Arrow

    To ensure security, withdrawals are authorized solely when the provided UPI ID matches the registered name with RummyCircle.

    Please ensure that the name in your bank account matches the name registered with the KYC documents for your gaming account. 

  • Will tax be deducted while withdrawing my winnings? Down Arrow

    Tax will be deducted on Net Winnings at the time of withdrawal or on 31st March (i.e. at the end of the Financial Year). If tax is deducted on positive Net Winnings on withdrawals, tax will not be deducted again on the same Net Winnings on 31st March.

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